Cancellations and refunds
Cancellations
If you have registered your order and it has not yet been shipped, you can cancel it for any reason by sending a written request to diko-sou.com
In case you have already paid your order via credit card or PayPal account, your money will be refunded directly to these accounts. In case you have paid your order in a different way, your refund will be credited to your bank account that you will indicate with an IBAN number in your written request. In this case, if any transfer costs are incurred, you will be charged. In any case, the refund will be made within 15 calendar days of your written request. Alternatively, the amount of money to be refunded can be held as a credit for your next order, if you wish.
Changes-Returns
diko-sou.com accepts product changes under the following conditions:
1) Your request for a change is received in writing within 15 calendar days from the date of receipt.
2) The products are in their original packaging and have not been tampered with or used.
3) The products are accompanied by the relevant sales document (e.g. retail sales receipt).
4) You assume the responsibility and cost of returning the products
The amount to be refunded is the value of the products, excluding the shipping costs you incurred in the first shipment.