Frequently Asked Questions

Here you can find answers to your questions about orders from our online store.

How can I browse your site?

In our online store you will find products that you can have at your disposal with just one click. For greater convenience we have divided our product range into subcategories from which you can browse and find the product of your desire. In case you are looking for something specific, use the Search, which will lead you straight to your specific choice.

How can I order?

Find the products you are interested in through the search engines or from the various theme pages. Click on the link Add to cart next to the product you are interested in and it will be added to your online 'shopping cart'.

When you have finished making your selections click on the link below the list of products in your cart and you will be taken to a secure link where you will be asked to specify payment and shipping method.

Alternatively you can place your order by phone at 231 2311 921 working days 10:00-18:00.

Orders received on public holidays are serviced on the next working day.

How can I cancel an order?

Cancellation of an order can be done in two ways. In both cases you will need to quote the order code or, if you have not kept it, the name and date on which the order was placed.

The ways are:
- By e-mail to sales@diko-sou.com
- By phone at 231 2311 921

How can I return a defective product?

The diko-sou.com takes care that the quality of its products is guaranteed and this starts from our cooperation with our suppliers. If you nevertheless get your hands on a defective product you can contact the company by e-mail or by phone at 231 2311 921.

Tell our associates your name, the date of the order and the problem you are experiencing and they are always available to help you. Initially and to avoid unnecessary hassle, an attempt will be made to solve any problem by telephone. The charge in this case is of. diko-sou.com if the problem occurs up to 14 days after purchase. Beyond 14 days the return of the product is at the customer's expense.

What are the payment methods?

You can complete your purchase from the online store with payment in the following ways:

(a) By Credit/Debit Card:

The online store accepts VISA or MASTERCARD credit/debit cards through a secure environment of the banking institution VIVA Payments (accepts all cards regardless of the bank).

(b) Replacement - Payment upon receipt of the order at your place:

Your order will be sent to the address you have indicated. You pay the price of your order at the time of receipt to the employee of the transport company, by delivering your order at your place or by visiting the offices of the transport company. The cash on delivery payment method is valid for all regions of Greece.

For any other information or clarification on payment methods, you can contact the store.

Are my credit or debit card transactions safe?

The credit card payment process is covered by the latest security standards on the secure server of diko-sou.com with 128 bit encryption.
In addition the diko-sou.com, the first time you use your credit card, you will be asked to provide additional information to ensure the identity of the cardholder. We ask for your understanding of this additional charge, which is intended solely to prevent the use of stolen credit cards and thus protect the real owners of the cards. This information is requested only when the card is used for the first time, remains strictly confidential and is not disclosed to any third party.

When will I receive my order?

The diko-sou.com sends you with partner courier companies your orders wherever you request throughout Greece.

Shipments of goods are executed and dispatched on the next working day of your order.

From the day of dispatch, the orders are delivered by the carrier to your place either in 1 extra day if you are in Attica or in the capital cities of prefectures, or within 3 extra days otherwise. On the islands and in remote areas, an extra day may be needed to receive the order.

In cases where the destination of the order is characterized as remote or inaccessible by our partner courier companies, we will consult with you before sending the order for the exact method of delivery. In this case, you have the choice of receiving your order from the nearest station of the partner courier company at no extra cost, or delivering it to the remote or inaccessible location at an extra charge according to the current price lists of the partner company.

How much will the shipping cost me?

The diko-sou.com sends you with partner courier companies your orders wherever you request throughout Greece.

The exact amount depends on the amount of your order and is calculated automatically before you complete the registration of your order and after you have selected the shipping location.

Frequently Asked Questions