Terms and conditions

Terms of Use & Conditions

This website with the domain name "diko-sou.com" is an online store for the promotion and promotion of products via the Internet (hereinafter referred to as "online store" or "site" or "website"), which belongs to the company E-COMPANY MON/PI IKE (hereinafter referred to as "the Store"), located in Thessaloniki, with VAT number 801430718 and Tax ID number 801430718. A' of Thessaloniki, with an e-mail address sales@diko-sou.com and a telephone number 6993236636. Please consult the following terms and conditions, which apply specifically to the use of the e-shop, before entering the e-shop and browsing the website.

Once you have verified that you agree to the terms and conditions below, you can browse the website which implies your express and unconditional acceptance of these terms.

1. Terms

The Store has the right to unilaterally modify and renew the following terms and conditions of transactions made through its online store, depending on its needs and business customs. It undertakes to inform visitors of any modifications and any changes through the website of its online store. It is clarified that the change of terms does not include orders that have been placed without the prior acceptance of the interested party.

2. Information - Products

The Shop is committed to the goods it delivers to its customers to correspond to the characteristics indicated on its website, both in terms of the existence of the basic characteristics and the accuracy of the information concerning the services provided. The Store is not bound for typographical errors that have escaped attention or have occurred unintentionally, in any case if a customer proceeds to order a product with an incorrect price or description and it is detected before its execution will be informed and sent after approval. If an upward price change is intervened, we undertake to inform customers whose order is pending and to ship after their consent.

3. Limitation of liability

The Store is not bound to the availability of products, but undertakes the obligation to inform the end consumers in time about their unavailability.
The Store is not responsible in case of delayed delivery of the order because it uses independent transport companies,
The Store is not responsible for any technical problems that may occur to users when they attempt to access its website and during the access and are due to the operation or compatibility of their own infrastructure with the use of the website.

4. Intellectual property rights

The Store's website is the official website of the Store. All the content of the web pages, posted by the Store (images, graphics, photographs, drawings, texts, etc.), are the intellectual property of the Store and are protected according to the provisions of Greek - European and international law.
Any reproduction, re-publication, downloading, dissemination or transmission or other use of the Content in any manner or means for commercial or other purposes is permitted only with the prior notification and permission of the Store. Names, images, logos and distinctive features that represent the Store and its online store are protected in accordance with the provisions of Greek - European and international law on trademarks, industrial, intellectual property and unfair competition.

5. Obligations of the User

Visitors - users of the Store's website accept that they will only enter their own email for any communication, newsletter receipt etc. and will enter their true personal contact details.

6. Purchase of Products

In our online store you can find smart products, gadgets, security products, home equipment, office equipment, health - beauty, car, gift suggestions and more.

The products of the store are divided into main categories and subcategories. For your convenience you can also use the search for a specific product or product category.

If you are looking for something specific, use the "search" function, which will take you straight to your specific selection.

The Shop makes every effort to provide high quality services. Cases of errors in prices and minor product features cannot be excluded and it cannot be excluded that there will be no website outages or "human" errors when updating the price of a product.

If you find that a product is offered at an unusually low or high price compared to the prevailing price, it will help us if you contact the Store before proceeding with your order.

You can place your order directly 24 hours a day, 365 days a year, while you are in our system, use the shopping cart, follow the system instructions and fill in the fields that will be requested.

You have the option to place two types of order:

• Order by registration: it will remember your details and you won't have to write them down again in the future. Also by logging into your account you will see your order history.
• Fast ordering without registration: you will complete your order faster in fewer steps, but your personal details will not be remembered for future orders and you will not have access to your order history and order progress.

After completing your order you will receive an email which will mention your order with all the details.

After processing your order, you will receive a second email confirming your order.

In case of any problem with your order, we will send you a corresponding email, or we will contact you directly by phone.

7. Withdrawal/Return - Product Replacement - Warranty - Repair

The customer has the right to return the products received or request their replacement if:

(a) Through proven fault of the Store, you have been supplied with products that are materially different from those ordered or defective.

(b) If the product is defective from the beginning or a defect arises within the warranty period.

The Customer may return the products purchased from the online store without stating the reasons,

within fourteen (14) days of receipt (in accordance with distance contracts under Law 2251/1994, as amended by K.Y.A. Z1-891/2013). The Customer may deliver the products directly to the Store or send them at his own expense to the Store. In either case, the Customer may, prior to the return of the products, either contact the Store by telephone or by sending an e-mail. In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, subject to the following terms and conditions:

• (a) Within a period of fourteen (14) calendar days from delivery or receipt (when the Customer has chosen "collection from the store") and in case of several goods ordered by the Customer in one order and delivered separately from the time of receipt of the last one, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal").
• (b) This withdrawal is unjustified and the Customer must return the product exactly in the perfect condition in which it was received. In particular, the returned product must not have been used, must be in perfect condition ("as new"), exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which must not have any tears or damage/alterations) and with all the contents of the original packaging (instruction sheets, features and warranties, connection cables, installation software, etc.). In addition, in order for the product to be accepted for return, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are reflected in the purchase document.
• (c) The return of the item is accepted only if the Customer has previously paid any amount charged by the Store for the shipment of the product to him/her and the shipping costs for its return.
• (d) The withdrawal statement is made in writing or by email and the Shop is obliged to confirm in writing or by email the receipt of the withdrawal statement as soon as it is received.
• (e) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he/she notified the withdrawal to the physical store of the Store.
• (f) Following the declaration of withdrawal, the Shop is obliged to refund to the Customer the price received. In the case of charging the Customer by credit card, the Store, if it has received the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take any action required. Following such notification, the Branch shall bear no responsibility for the time and manner of execution of the counter-billing, which is regulated by the contract concluded between the issuing bank and the Customer. In the event that the Customer had chosen the option of "collection from the Branch", the refund to the Customer will be made by the physical branch of the Branch.
• (g) The refund of the price due to withdrawal to the Customer will be made no later than within fourteen (14) working days from the time the Shop has been demonstrably informed of the withdrawal.
• (h) The Customer is liable to compensate the Shop, if he/she has used the goods other than what is necessary to ascertain the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the Shop is entitled to agree with the Customer on the compensation even with mutual set-off.
• (i) Products that require installation by qualified technicians, such as home or car alarms, cameras and surveillance systems, heating systems, various car accessories (xenon lights, reversing cameras, parking sensors, etc.) should be returned accompanied by the service receipt of the technician who performed the installation.
• (j) Any returned product must first undergo a technical inspection, a process that may take a reasonable amount of time.

Exceptions to the Right of Withdrawal under par. 7:

The right of withdrawal pursuant to article 4 § 10 of Act No. 2251/1994 does not apply:

• In cases where the price of the goods has been paid at the physical store of the Shop and, in addition, the goods have been received at the physical store of the Shop, as the sale is not considered to have been made at a distance.
• Products that are not suitable for return, for health protection reasons (e.g. headphones, hands free etc.) or for hygiene reasons, and which have been unsealed after delivery, such as personal care items, hygiene products such as shaving, clippers, depilatory machines, creams, lotions, cosmetics, perfumes, massagers, massagers, slimming belts, clothing accessories, spectacles and sunglasses, bracelets, pendants, underwear of all kinds, corsets, stockings, tights, shorts, etc.
• Products that have been used, e.g. personalised with the registration of the device (smartphones)
• Sealed audio documents or sealed video documents or sealed computer software, unsealed after delivery and in particular: a) CDs, b) DVDs, c) books, d) open digital and USB storage media, e) open consumables (inks, papers, CDs, DVDs, etc.), (f) open programs/software and games, (g) internet and mobile phone connections, (h) products containing an internet connection that has been activated, (i) mobile phone devices with a contract in general, (j) mobile phone devices without a contract if the packaging has been opened, (k) products with a missing serial number, (l) computers and other built-to-order products, (m) open digital and USB storage media.
• Service contracts after the full provision of the service if the performance has begun with the prior express consent of the Customer, and with the Customer's acknowledgement that he/she will lose his/her right of withdrawal once the contract is fully performed by the Shop.
• Also, toys of any kind, seasonal products, consumable parts of appliances, cables, plugs, batteries, lamps and bulbs of any kind, etc.

8. Product Warranty - Repair

All products available in the diko-sou.com store are covered by the official warranty of the Manufacturer, where it exists, in accordance with the applicable laws in favor of consumers, thus making your online purchases safe, secure and affordable as in any other physical store.

In addition, the products undergo technical testing (where possible) to ensure their proper operation.

The Shop does not offer any further guarantee (temporal or any other kind), except in cases where this is expressly provided for.

Guarantee conditions:

• diko-sou.com guarantees that according to the warranty the devices work perfectly and according to the specifications of the manufacturers or their assemblers.
• The guarantee is valid from the date indicated on the legal proof of purchase or on the special place on the guarantee form.
• The warranty is valid only upon presentation of the warranty form and the legal proof of purchase.
• During the warranty period, diko-sou.com will repair the defective product, bearing the cost of any spare parts that may be required. The repair will be carried out at the technical facilities of the store, by bringing the device to the store during the store's working hours and must return it to its original condition.
• In case of impossibility to repair the defective product, the Shop will replace the defective product with another one of the same or equivalent technical specifications.
• The mode and cost of transport to and from the Store is the Customer's choice and responsibility.
• The time of completion of the repair of the products is decided exclusively by the Store.
• The repair or replacement of the product is at the sole discretion of the Store. Replacement parts or products replaced are the property of the Store.
• This warranty does not cover the consumable parts of the devices and damages caused by the buyer (e.g. batteries, power supplies, cases, storage media (magnetic and optical media such as CD, DVD, hard disks) accident with water or other liquid, shocks of the device, falling, connection cables, antennas, etc.).
• Problems caused by the operating system of your computers are not covered by this warranty.
• The Store does not support and does not warrant products on which illegal copies of programs have been installed or used.
• The Customer must check at the time of delivery of his order, the condition of the products and the intactness of their packaging, in order to detect any obvious defects e.g. broken goods, wrong type, incomplete parts and inform us immediately and no later than 24 hours.

The warranty automatically ceases to apply in the following cases:

• When the product is tampered with by a person not authorized by the Store.
• When damage results from an accident, poor wiring, a fall, exposure to extremes of temperature, humidity, vibration or liquid splashing.
• When the product is subjected to physical or electrical stress beyond the manufacturer's specifications.
• When the manufacturing number or distinguishing marks of the device have been altered, removed or destroyed.
• When the product is used in an environment or for a use not intended by the manufacturer.
• When the damage is caused by incorrect installation.
• When the problem is caused by virus programs that alter the functional characteristics of the device.
• When the problem is due to the installation of programs that alter the functional characteristics of the device.
• When the manufacturer's maintenance procedures are not followed.
• The store bears no responsibility for the data stored on magnetic, magneto-optical or optical media in closed circuit recording systems, as well as for any direct, indirect, additive or consequential damage resulting from their loss. The buyer is responsible for the safekeeping and storage of such data.
• Our store shall not be liable for any damages caused by the product or product malfunction, including loss of revenue and profits, special, consequential or incidental damages, and shall not be liable for any claim brought by a third party or by you on behalf of a third party.
• All products are offered for private use and not as a business. Any professional use of the products automatically voids your warranty.

9. Product presentation

Prices specifications and technical product features are subject to change without notice. Photos shown on product websites are indicative and there may be differences in details, designs or colouring.

Differences, whether visual or manufacturer improvements/differences in newer models that do not significantly affect product performance are not considered errors or deficiencies.

Pictured features or additional accessories, if not listed in the description, may not be included. If a feature or accessory is unclear whether or not it is included, please contact us by phone or email before purchasing for confirmation. Feature, color or size options should also be listed in the comments section of your order. Please note that if you do not specify colouring you will be sent a random one.

10. Private use

All our products are offered exclusively for private use. Characteristics such as "professional use" define the "result" which will be comparable to professional devices.

11. Medical Products/Devices and Therapeutic Action

None of the products available in our Store are medical devices or sold as such. Indicatively and not restrictively we mention the products whose description refers to pain relief, circulation improvement, slimming, cellulite fighting, products with anti-aging, anti-wrinkle or other cosmetic action, anti-snoring products, orthopedic products, etc., do not have a therapeutic effect. We suggest that if your condition requires medical monitoring or if you suffer from any form of illness, you should consult your doctor before making any purchase.

12. Order Cancellation

You can cancel the order at any stage of your online order by selecting the basket and clicking "remove" on all the products you have selected. If your online order has been completed and has not been sent to you, you can cancel by sending an email to sales@diko-sou.com or by phone.

13. Payment methods

The Customer may pay the price for the sale of the products of the e-shop, as well as the other agreed fees and charges in the following ways:

(a) By Credit/Debit Card:

The online store accepts VISA and MASTERCARD credit/debit cards. The payment of the price is made in a single payment. The Customer is responsible for the correctness and truthfulness of the card details and the Store is not responsible in case of error.

(b) Replacement - Payment upon receipt of the order at your place or at the store:

Ability to send your order by courier to the address you have stated. You pay the price of your order at the time of receipt to the employee of the transport company, by delivering your order at your place or by visiting the offices of the transport company. The cash on delivery payment method is valid for all regions of Greece. Alternatively, if the delivery method is pickup from the store, payment can be made at the store. It is important that before you arrive at the store, you have completed your order online or by telephone, in order to confirm that all your preferred items are available, as well as the delivery times.

According to the current tax provisions, documents of a value of 500 euros or more issued to individuals (retail sales receipts) and over 500 euros to companies should only be paid in the following ways:

• Deposit/transfer to the company's bank account
• Debit or credit card charge

14. Order - Delivery of Products - Shipping Costs

Ways to order:

1) Order online through our online store at diko-sou.com

2) Telephone order by indicating the exact title of the product and the product order code (Code).

3) By e-mail to sales@diko-sou.com

4) Before you purchase it is important that you read the full description of the product and be sure to read the terms of use, which include the warranty and return conditions and the terms of trade.

Order completion:

When you complete your order electronically you will receive a message (example): 'YOUR ORDER HAS BEEN COMPLETED SUCCESSFULLY' ,At the same time you will receive a copy of your order in your email.

Shipping costs depend on the destination of the shipment and the weight of the shipment.

In any case, the calculation of shipping costs will be indicated before the completion of your purchase, in the "Shipping" field.

The delivery days are from Monday to Friday from 10.00 am to 18.00 pm.

Receipt of products:

Place your order by 14:00 Monday to Friday and the Company will usually send your order by courier the next* working day in major cities. (*Deliveries are not made on Saturday and Sunday)

In smaller towns - remote islands it may take 2-3 days if sent by courier.

The above deadlines may not be met by the transport company during periods of extreme weather, strikes and in any case of force majeure, which may affect the transport times and the Company is not responsible.

15. Order delay

Your order may be delayed for the following reasons:

If there is no immediate availability of a product and the receipt of the product is expected, in this case our partner will inform you about the delay time and will agree with you on how to manage your order.

If a product has been discontinued and by our default has not been withdrawn from our website, one of our associates will contact you and suggest alternatives and agree with you on how to manage your order.

In periods of extreme weather or strikes and in any case of force majeure, which may affect the transport and delivery of your order.

In case we try to contact you (by phone or email) for any clarification regarding your order and it is not possible to contact you.

16. Informative e-mails (newsletters)

1. The Branch periodically sends informative newsletters to its members.
2. The Store can ensure the delivery of the newsletters to their destination.
3. Newsletters may end up in the spam folder, so please check regularly that they are not stored there.
4. To make sure that the Store's newsletter emails do not end up in your email spam folder you can put the delivery address contact@diko-sou.com in your safelist.
5. If you wish to no longer receive newsletters you can unsubscribe by using the contact form on the site.

17. Personal data

If you place an online order from the Store, you will be asked to provide your personal information (name, surname, email address, shipping address, etc.) so that we can send you your orders.

We inform you that your personal data that you will enter on the Store's website are confidential, secret and are used only for your service regarding your transactions with the Store and communication with you and are not disclosed to third parties. You may update or edit your information at any time.

The personnel of the Store who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Measures have been taken to safeguard your data.

At any time you want you have the right to request an update or to unsubscribe using your secret password or to ask us to do so by filling in the relevant contact form on the website.

18. Transaction Security

The Store takes all necessary measures by applying the most advanced security systems for your Personal Data and your online transactions, in order to ensure your maximum security. During a purchase by credit card you are transferred to the bank's environment for even greater security. No data concerning the use of your credit card is stored in our system. The security of the Store's Online Shop is achieved through the following procedures:

19. Customer Identification

The passwords used to identify you are two: the Login (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them, you are given access to your personal data with absolute security.

You can change your Personal Security Password and e-mail address whenever you want. The only person who has access to your information is you through the above passwords and you are solely responsible for maintaining its secrecy and concealment from third parties. In case of interception, you must immediately notify us, otherwise the Store's online store is not responsible for the use of the secret code by an unauthorized person.

20. Controlled Access (firewall)

Access to the server of the website is protected by a firewall, which allows the use of specific services by clients-users without allowing access to systems and databases with confidential data and information of the Store.

21. Confidentiality of Transactions

The Shop has as a basic principle and obligation the observance of transaction confidentiality. All information transmitted by the user-member to the Shop is confidential and the Shop takes all necessary measures to use it only to the extent that it is deemed necessary in the context of the services provided by its authorized partners.

22. Protection of Personal Data

During your visit to the pages of diko-sou.com you may be asked to provide personal information about yourself (name, last name, profession, e-mail address, shipping address, etc.), generally in order to process your orders or to provide our services. Any personal data that you provide anywhere on the pages and services of the www.diko-sou.com websites are kept solely for purposes related to your transactions with us, to improve the services provided and to ensure the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only).

In any case, the employees of the e-shop diko-sou.com who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal data in extremely rare and special cases may also be disclosed to affiliated companies in order to support, promote and perform your business relationship with us, but always under conditions that fully ensure that your personal data is not subject to any unlawful processing.

At any time the user reserves the right to inform or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data.